14-DAYS RETURN POLICY
This return policy is only effective if you return the item(s) within 14 days from the date of receiving your parcel. Any shipping fee required for the return will be at your own cost.
Item(s) must be in original condition, with the original packaging, original tags, and labels attached.
Inspection will be carried out to ensure all item(s) are in their original condition before any confirmation on your return. It will usually take around 3 to 7 working days to process your request before we confirm, process and ship out the replacement / exchanged item(s) to you.
Return is only applicable for item(s) purchased via our online store and delivered within Malaysia.
For successful return, shipping fee of RM15 (Peninsular MY)/ RM23 (East MY) will be charged.
For unsuccessful return that do not meet our policy, the item(s) will be returned to you at your own cost.
In any event if there is any defect item(s), inspection will be carried out prior to any confirmation of replacement /exchange. Upon confirmation given, any shipping fee incurred for ship out the replacement / exchange item(s) will be bear by the Company.
Strictly no exchange after 14-days upon receiving your parcel.
HOW DO I RETURN MY ORDER?
Please complete and fill up the ‘Return Form’. Any returned items without completing Return Form will not be entertained. You will receive a copy of the completed form once you’ve submitted.
Kindly print it and attach it during postal / in-store return.
You can return your order to our HQ office;
Axismatics Optical Sdn Bhd
G-06, Wisma Zelan, 1, Jalan Permaisuri 2,
Bandar Tun Razak, 5600,
Kuala Lumpur, Malaysia.
Alternatively, you may also return your order to any of our retail store below;
(BSM) Bangsar South
LG15, Lower Ground, The Sphere, No. 1, Avenue 1, Bangsar South, 8 Jalan Kerinchi 59200 Kuala Lumpur.
(BPM) Pantai Murni
9, Jalan Pantai Murni 6, Pantai Dalam, 59200 Kuala Lumpur.
(CAM) Campbell Complex
Lot G26, Campbell Complex, Jalan Dang Wangi, 50100 Kuala Lumpur.
(TMP) Taman Putra
38, Jalan Bunga Tanjung 8, Taman Putra, 56100 Cheras, Kuala Lumpur.
(OPL) OUG Parklane
A2-0-20, OUG Parklane, Jalan 1/152, Taman OUG 58200
(PJ1) Jaya One
Lot 100.P2-029(A) & 031, The School, Jaya One, No. 72A, Jalan Universiti 46200 Selangor
(AME) Amerin Mall
G-9, Ground Floor, Amerin Mall, Jalan Impian Indah, Taman Impian Indah, Balakong, 43300 Seri Kembangan, Selangor.
(AWT) Ampang Watan
13, Jalan Watan 6, Taman Sri Watan, 68000 Ampang, Selangor
(AUP) Ukay Perdana
15, Jalan UP 1/8 Ukay Perdana, Hulu Klang, 68000 Selangor.
(EVO) Evolve Concept Mall
EV-LG-09, Lower Ground, Evolve Concept Mall, Jalan PJU 1A/4, ARA Damansara, 47301 Petaling Jaya, Selangor.
(OSC) OSCC Batu Pahat
F3-1A (First Floor), Jalan Rotan Kong, Taman Sri Jaya, 83000 Batu Pahat, Johor.
(KSL) KSL City Johor Bahru
LG-03A, KSL City, No.33, Jalan Seladang, Taman Abad, 80250 Johor.
(LHP) Plaza Lian Hoe
G-08, Ground Floor, Lian Hoe Plaza, Jalan Abu Bakar,
(SPM) Palm Mall
G-36, Ground Floor, Palm Mall, Jalan Sungai Ujong,
WHEN WILL I GET MY REFUND?
Our team will contact you and arrange for refund once you’ve submitted the Return Form
Please refer to the table below for standard processing time of refund to your bank account / credit card.
Payment Method (at the time of purchase)
Credit card / Debit card
Bank Processing Time (after refund has been processed)
21 working days (depending on your bank)
7 working days (depending on your bank)